Refund policy

Returns, Replacements & Refund Policy

Last Updated: August 2026

At Señor Ayurveda, we are committed to delivering authentic Ayurvedic products manufactured and packed with the highest standards of quality, safety, and hygiene.

As our products are medicinal and consumable in nature, we follow a strict Returns, Replacements & Refund Policy to ensure the safety of all our customers.

This policy applies to all purchases made through the Señor Ayurveda website.

1. Reporting an Issue

If you experience any issue with your order, please notify us within 48 hours of delivery.

To help us resolve your concern quickly, please provide:

Order ID
Your full name and registered mobile number
A brief description of the issue
Clear photographs of the product, packaging and shipping label
An unboxing video (strongly recommended for damaged or incorrect items)

Requests received after 48 hours of delivery may not be eligible for replacement or refund, as we may be unable to verify the condition of the product.

Customer Support

Email: senorayurveda@gmail.com

WhatsApp: +91-92235 11984

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

2. Replacement Eligibility

We provide a free replacement only under the following circumstances:

You received the wrong product.
The product was damaged during transit.
The product packaging was tampered with before delivery.
The product was leaking or defective upon arrival.
The product delivered does not match your confirmed order.

Once our team verifies the issue, a replacement will be arranged at no additional cost.

3. Verification Process

After receiving your request:

Our support team will review your complaint within 24–48 working hours.
We may contact you for additional information if required.
Once approved, you will receive confirmation via Email or WhatsApp.
Our team will guide you through the next steps.

4. Replacement Process

Where Reverse Pickup is Available

Reverse pickup will be arranged within 2–4 working days.
Kindly keep the product securely packed in its original packaging.
Once the returned product is picked up successfully, the replacement will be dispatched within 1–2 working days.

Where Reverse Pickup is Not Available

If reverse pickup is unavailable in your location:

You may be requested to courier the product to our designated address.
Shipping instructions will be shared by our support team.
Reasonable courier charges will be reimbursed upon submission of a valid receipt.
After inspection, the replacement will be dispatched within 1–2 working days.

5. Refund Policy

As our products are medicinal consumables, we primarily offer replacement rather than refunds.

Refunds will be processed only in exceptional situations such as:

The replacement product is unavailable.
The ordered product is permanently out of stock.
The issue has been verified and cannot reasonably be resolved through replacement.
The order is cancelled before dispatch.

Refund Timeline

Approved refunds are initiated within 3–5 working days.
Refunds will be credited to the original payment method used while placing the order.
Depending on your bank or payment provider, the amount may reflect within 5–10 working days.

6. Important Return Policy

Due to the medicinal, consumable and hygiene-sensitive nature of Ayurvedic products, Señor Ayurveda does not accept returns of products that have been opened, used or partially consumed.

This policy helps us maintain:

Product safety
Hygiene standards
Product authenticity
Customer health and wellbeing

7. Non-Returnable & Non-Refundable Situations

Returns, replacements or refunds will not be accepted in the following cases:

Change of mind after purchase.
Personal dislike regarding taste, smell, texture or appearance.
Product has been opened, used or partially consumed.
Incorrect product ordered by the customer.
Customer provides an incorrect shipping address.
Damage caused after delivery due to improper handling or storage.
Requests raised after the 48-hour reporting period.
Natural variations in Ayurvedic products due to herbs or ingredients, which do not affect product quality or efficacy.

8. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

For eligible prepaid cancellations, refunds will be processed according to the Refund Timeline mentioned above.

9. Customer Responsibilities

To help us resolve any issue efficiently, we recommend that you:

Record an unboxing video while opening your package.
Inspect the package immediately upon delivery.
Retain the original packaging until your issue has been resolved.
Do not use or dispose of the product before contacting our support team if you believe there is a problem.

10. Product Information Disclaimer

Ayurvedic products may produce different results for different individuals depending upon body constitution (Prakriti), lifestyle, diet, existing health conditions and adherence to the recommended usage.

The effectiveness of any product may vary from person to person and shall not be considered a valid reason for return or refund.

Customers are advised to follow the recommended dosage and consult a qualified healthcare professional if required.

11. Our Commitment

At Señor Ayurveda, every product reflects our commitment to authentic Ayurvedic wellness, quality, and customer satisfaction.

If a genuine issue arises with your order, our team will make every reasonable effort to resolve it quickly, fairly and transparently.

Item added to your cart