Shipping policy

Shipping Policy

Last Updated: August 2026

At Señor Ayurveda, we are committed to ensuring that your orders are processed carefully and delivered safely. This Shipping Policy outlines how orders are processed, shipped and delivered through our trusted logistics partners.

This policy applies to all orders placed on www.senorayurveda.com.

1. Order Processing

  • Orders are processed on all business days, Monday to Saturday, excluding public holidays.
  • Most orders are processed and dispatched within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional events or periods of high demand, dispatch timelines may be slightly extended.

Once your order is dispatched, you will receive a confirmation email and/or SMS/WhatsApp notification with your shipment tracking details.

2. Shipping Partners

To ensure timely and reliable delivery across India, Señor Ayurveda works with multiple trusted courier and logistics partners.

Depending on your delivery location, your order may be shipped through one of our logistics partners or any other courier service selected by us from time to time.

The courier partner is chosen based on factors such as:

  • Delivery location
  • Service availability
  • Transit time
  • Operational efficiency
  • Package safety

We reserve the right to select or change the shipping partner without prior notice to ensure the best possible delivery experience.

3. Delivery Locations

We currently deliver across most serviceable locations within India.

Delivery availability depends on the service coverage of our logistics partners.

If your location is not serviceable, our customer support team will contact you regarding the order status.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

Location Estimated Delivery
Metro Cities 5–7 Business Days
Tier 2 & Tier 3 Cities 7–10 Business Days
Remote & Rural Areas 10–15 Business Days

These timelines are estimates and may vary depending on courier operations and local conditions.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Señor Ayurveda may offer free shipping promotions, which will be clearly mentioned on the Website.

6. Order Tracking

Once your order has been dispatched, you will receive tracking details via Email, SMS or WhatsApp.

You can use the tracking number provided to monitor your shipment through the courier partner's tracking system.

Please note that shipment tracking information may take up to 24 hours to become active after dispatch.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment to us.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address
  • Incorrect contact number
  • Customer unavailable
  • Customer refuses delivery

the shipment may be returned to our warehouse.

Additional shipping charges may apply if the order needs to be re-dispatched.

8. Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Government restrictions
  • Transport disruptions
  • Operational issues with courier partners
  • High shipment volumes

In such cases, we appreciate your patience and will work with our logistics partners to ensure your order reaches you as soon as possible.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information while placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If your order has not yet been dispatched, please contact our customer support immediately to request an address update.

Once an order has been shipped, we may not be able to modify the delivery address.

10. Damaged or Tampered Packages

If your package appears damaged, opened or tampered with at the time of delivery, we recommend that you:

  • Do not accept the package if the damage appears significant.
  • Take clear photographs of the package.
  • Record an unboxing video if you choose to accept the delivery.
  • Contact our customer support within 48 hours of receiving the order.

We will investigate the issue and provide an appropriate resolution in accordance with our Returns, Replacements & Refund Policy.

11. Lost Shipments

In the rare event that a shipment is confirmed as lost in transit by the courier partner, Señor Ayurveda will arrange either:

  • A replacement product (subject to availability), or
  • A refund, where applicable,

after completing the necessary verification with the logistics partner.

12. Cash on Delivery Not Available.

Cash on Delivery (COD) is NOT offered as of now.

 

13. International Shipping

Currently, Señor Ayurveda ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

14. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Brand Name: Señor Ayurveda

Legal Entity: Señor Ayurveda Healthcare LLP

Website: www.senorayurveda.com

Email: senorayurveda@gmail.com 

Customer Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)